Privacy Policy

Information you give us. Your name, mobile or landline phone number, email address, ZIP code and property address, details about your water source and home, and anything else you include in a form, text, call or email.

Transaction information. Records of quotes, appointments, installations performed, warranty registrations and service history. Payment card details are handled by our payment processor; we do not store full card numbers.

Consent records. When you check a consent box on our website, we record the fact of consent, the exact language you agreed to, and the date and time — this is how we document permission to contact you.

Automatically collected information. Standard web log data such as IP address, browser type, device type, pages viewed and referring page, collected through cookies and similar technologies.

To respond to your inquiry, quote your installation, schedule and perform work, and provide warranty and follow-up service.

To send you service communications — appointment confirmations, reminders, arrival notices and maintenance reminders — by phone, text or email.

To send you promotional messages, only where you have given consent, and only until you opt out.

To operate, secure and improve our website, to keep business records, and to meet legal, tax and regulatory obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use your mobile number only to communicate with you about your quote, appointment, installation and service, and — where you separately consented — to send occasional offers.

We share your mobile number only with the messaging service provider that transmits our texts on our behalf, strictly so the message can be delivered to you. That provider may not use your number for its own marketing, and may not sell or share it.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Full program terms are in section 8 of our Terms of Service.

Service providers. Vendors who work on our behalf — messaging and email delivery, form processing, scheduling, payment processing, website hosting and analytics — with access limited to what their work requires and a contractual obligation to protect it.

Subcontractors. Where a licensed subcontractor performs part of your installation, we share only the details needed to complete the job.

Legal and safety. Where required by law, subpoena or court order, or to establish, exercise or defend legal claims, or to protect the rights and safety of people or property.

Business transfer. If our business is sold or reorganized, customer records may transfer as part of that transaction, subject to this policy.

In every case above, text messaging originator opt-in data and consent are excluded and are not shared.

Flow Water Co does not sell your personal information, and does not share it with third parties for their own marketing or advertising purposes. We do not rent or trade customer lists.

Our website uses cookies and similar technologies for basic functionality and to understand how the site is used in aggregate. You can block or delete cookies in your browser settings; some parts of the site may not work as well if you do.

We honor browser-based opt-out signals where required by applicable law.

We keep quote and customer records for as long as needed to provide service and honor warranties, and thereafter as required for tax, accounting and legal purposes. Consent and opt-out records are retained as long as required to demonstrate compliance. Inquiries that do not become jobs are kept for a limited period and then deleted.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information we hold, and limit access to staff who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Texts. Reply STOP to any message to stop texts, or HELP for help. You may also ask us directly to remove your number.

Email. Use the unsubscribe link in any marketing email, or contact us.

Calls. Tell us you would prefer not to be called and we will note it on your record.

Access, correction and deletion. Contact us to ask what we hold about you, to correct it, or to request deletion. Florida residents may have rights under the Florida Digital Bill of Rights, and residents of other states may have comparable rights. We will verify your identity before acting, and we will not discriminate against you for exercising a privacy right.

To make any of these requests, call or text (727) 594-0033 or email sales@flowwater.co.

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

Our site may link to other websites, such as a county water quality report or a manufacturer’s page. We are not responsible for the privacy practices of sites we do not operate.

We may update this policy from time to time. The “last updated” date at the top of this page reflects the current version, and changes take effect when posted.

Flow Water Co — Clearwater, Florida. Phone and text: (727) 594-0033. Email: sales@flowwater.co.